I am not a lawyer, I don’t offer legal advice, but since this information might be helpful to some people, I’m adding it to my site. Check your facts before you go around quoting this website (and that goes for always, not just with this article!).
If you live in NSW, Australia, and you get ripped off by a business, keep this line in mind:
“I will be lodging a claim against you in the Consumer, Trader and Tenancy Tribunal and you will be ordered by law to attend the Tribunal hearing without legal representation and you will be legally bound by the decision of the tribunal.”
And you won’t be all talk. It turns out that if you lodge an application in the “General Division”, for $31 and a bit of stuffing around, justice may prevail.
I discovered this magical phrase some time ago during a phone call to the NSW Department of Fair Trading. Apparently the process isn’t all that painful and often businesses often back down and do the right thing if you start sounding like you know your rights and how to get the law involved.