Tim Longhurst's Blog

Henderson & Horning – a lesson in stakeholder relations

August 14th, 2008 · 3 Comments

A woman’s legs in a pair of fishnet stockings is being used to show how out of touch the management/marketing teams over at Henderson and Horning really are.

Well, the Henderson Horning team (a real estate company, apparently) no doubt think they’ve got their market just right, but if Wade and Gavin are anything to go by, they’re out of line with their stakeholders…

A stakeholder is anyone who can have an impact on your brand’s value.

…And I reckon Wade and Gavin are putting a bit of a dent in Henderson Horning’s brand value at the moment, at least as far as that company’s presence in Google is concerned.

You see, when Wade and then Gavin documented the sexist nature of Hendersen & Horning’s marketing, and the management’s indifference to Wade’s original concerns, Google started giving their greivences a high priority in searches for the company’s name. You can click here to see how Henderson and Horning are fairing on Google. So what would potential customers or employees see if they searched for this company?

Sorry, what was I thinking? I should show you the advertisement in question:

Yeah, that’s right, a pair of legs in fishnet stockings, just at eye level in a Sydney street. Lord only knows why the guy’s got his shirt open and what any of this has to do with ‘massive parking’, but it’s not a particularly thoughtful piece of marketing.

So why don’t I show you my proposed ’street level’ solution that I suggested to Wade… Can you see it?…

…That’s right… I’ve turned the office number into a “Sexist Advertising Complaints Line”… I thought that was a cute idea that the public would respond to. I guess time will tell if anyone gets out there and blu-tacks a piece of paper to the window… I’m in China right now, so sorry guys, it won’t be me.

Well, there’s a free lesson on protecting your brand and realising the power of stakeholders in the social media environment.

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Category: Corporate craziness


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3 responses so far ↓

  • 1 Laura F-P // Aug 14, 2008 at 8:51 am

    The sign is at street level, so I hope someone makes your suggested edit soon Tim.

    As a comms person who prepares copy, reviews concepts and signs off on artwork on a daily basis, I don’t understand how marketing collateral like this ever sees the light of day.

    It’s a bit of a The Hollowmen/public service in-joke, but I feel it’s really important to be able to provide ‘frank and fearless’ advice to the client, whether there are internal or external.

    Forget an issues management approach, someone at Henderson & Horning should have just used their common sense.

  • 2 Wade M // Aug 14, 2008 at 10:01 am

    Hi Tim,

    Thanks again for all your suggestions and help in getting this action started, and now adding further fuel to the fire ;)

    I LOVE your sexist advertising modification. I’ve been holding it as my Ace. That said, it’s getting close to Ace time.

    If anyone wants to do it, go ahead :) Otherwise, I may just get to it myself ;)

    Keep up the great work with your postings in Beijing. They show amazing, otherwise unseeable insight.

    Peace,

    Wade

  • 3 Blog of Wade – Henderson & Horning – Sexist Advertising, Justice Through Social Networks? // Aug 25, 2008 at 5:29 pm

    [...] (25/Aug): Tim Longhurst has also picked up on this story. Tim Longhurst – “A stakeholder is anyone who can have an [...]

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